FREQUENTLY ASKED QUESTIONS
How do I create an account?
You need to create an account before taking a course. Click on Menu Icon (Three horizontal lines) present on the top left of the Store Screen. From the opened menu, click on Login/Register button. Click on Sign Up. Enter your Email Id & Password to register for an account.
How to use Access Codes?
You need to create an account on the app to use the access codes. After Successful login, click on the Menu Icon present on the top left of the Store Screen. From the opened menu, click on My Courses Button. On the opened screen, click on the Gift Icon present on the Top Right of the Screen. Enter your Access Code here. Respective Course will be added to your My Courses section.
How to take a Course?
After you have purchased the Course or used the access code of the course, the course would be added to your My Course Section. Click on the Course image to start the course.
I have issues with Login, what should I do?
You can click on Forgot Password link to reset your password from the login screen. We will send the new password to your registered email address. Try to login with the new password. If the issue still persists, drop an email to support@graphy.com with the issue details.
I am unable to access the Course, what should I do?
Please check whether you are using the same email, which was used for purchasing/using the access code. Check for the course in your My Course section. If the course is still not available, please drop an email to contact@coinmentorconnect.com
How to report an issue on the app?
For any account related issues, please drop an email to support@graphy.com with the complete issue details. For any course related issue connect with your VIP group admin or drop a mail on contact@coinmentorconnect.com.
What are the prerequisites for enrolling in the crypto courses?
Great news! Our crypto courses are designed to accommodate learners of all levels. Whether you're a seasoned investor or just starting out, we have courses suitable for your experience level. Attend our Jumpstart webinar or Schedule a Call to know more.
What are the prerequisites for enrolling in the crypto courses?
Great news! Our crypto courses are designed to accommodate learners of all levels. Whether you're a seasoned investor or just starting out, we have courses suitable for your experience level. Attend our Jumpstart webinar or Schedule a Call to know more. The only prerequisite is a smartphone with good internet connection.
How long does it take to complete the crypto course packages?
The duration of our crypto course packages varies based on which one you select, but you can expect to complete them in a matter of weeks. The pace is flexible, allowing you to learn at your own speed.
Are there any discounts or promotions available for these courses?
Yes, we often run special promotions and discounts for any course at prelaunch. Keep an eye on our website for the latest offers, and subscribe to our newsletter to receive exclusive deals.
Will I get a refund if I'm not satisfied with the course content?
Absolutely! We're confident you'll find our courses valuable. Still, if you're not satisfied with our Crypto Accelerator, Professional or Masterclass packages in our Crypto Mastery Program, we have a special guarantee for you. Since the information provided here is time sensitive and cannot be unlearnt, once you have applied the learnings and the crypto cycle is complete, but you feel our course did not help you achieve your goals, we offer a no-questions-asked double money-back guarantee. All you have to do is write a mail to us at contact@coinmentorconnect.com stating "I want my money back" with your details mentioned and we will send you double the amount you have paid for our course, no questions asked within 7 working days at the end of bull cycle period. Unfortunately we don't have this guarantee for Crypto Fundamentals or Crypto Students packages.
Can I access the course materials any device?
Yes, our course materials are accessible on multiple devices, including smartphones, tablets, and desktop computers. Learn on the go or from the comfort of your home. Every account will be given access on the first 2 devices. We have an active IP tracking to reduce unauthorized sharing.
Are there any hidden fees apart from the course package price?
No hidden fees here. The price you see is the price you pay. All course materials, support, and resources are included in the package.
Will I get support/assistance if I have questions while taking the course?
Yes. We provide dedicated support through our VIP groups, one-on-one consulting & live Q&A sessions. Our team is here to assist you with any questions or challenges you encounter during your learning journey. You will get:
Dedicated support in Masterclass package at all working hours with accountability events both offline and online
Initial 1 hour call support with experts, continued VIP group chat support and weekly 3 hours group live Q&A support for Professional package
Continued CM Club chat support, weekly 2 hour live Q&A, and paid call support with our team for Accelerator package
1 hour weekly Q&A session held for Students Package
For how long will I get access to the course materials?
Depending on the course package and the type of event you have enrolled for, we will share the course materials and worksheets with you for a lifetime.
Is the course content up-to-date with the latest developments in the crypto industry?
Yes, we continually update our course content to reflect the latest trends, technologies, and regulations in the crypto industry. You'll always be learning the most current information.
Are there any specific software or hardware requirements for these courses?
No special requirements are needed. As long as you have a fast internet connection and a device to access the shared tools and platforms, you're good to go.
What payment methods do you accept for purchasing the course packages?
We accept a wide range of payment methods, including credit/debit cards, UPI payments, and all popular online payment platforms. If you choose to pay in Crypto stable-coins like USDT, you can do so by sending a mail to contact@coinmentorconnect.com and get another 5% discount on the course. Payment is easy and secure.
Can I upgrade to a more advanced course package if I find the initial one too basic?
Absolutely! We offer easy upgrades to more advanced courses. You can tailor your learning journey to match your growing expertise.
Are there any prerequisites for taking the more advanced courses?
For our advanced courses, we recommend prior completion of Fundamental level courses first as you will need the detailed working which will be used in higher packages.
How can I contact customer support if I encounter technical issues?
You can contact the platform's support team from your dashboard or put your queries in your VIP group and our team will will do our best to resolve the issue with them within asap.
Do you offer installment payment options for the course packages?
Yes. We do offer installment payment plans in Crypto Professional and Masterclass course packages to make our courses more accessible. You can choose a plan that suits yourself. Not all course packages has this option though.
Are there any group discounts available if I want to enroll with friends or colleagues?
Certainly! We offer group discounts for multiple enrollments. It's a great way to learn and collaborate with your peers. Send a mail on contact@coinmentorconnect.com or send message to your group admin (if already enrolled in any course) to avail offer with the message title " Group Enrollment" and we will get back to you soon.
Can I get access to past webinar/course recordings if I miss a live session?
You'll have access to recorded sessions in the courses so you can catch up on anything you missed at your convenience, and for the webinars you can get the recording if you fulfill the criteria shared for the webinars.
Is there a community or forum where course participants can interact and learn from each other?
Absolutely! We have a vibrant community forum where you can engage with fellow learners, ask questions, and share insights. Learning together is part of the experience.
What sets your crypto courses apart from similar offerings in the market?
Our courses are not just about knowledge; they're about practical skills and real-world insights. Our instructors are experts in the field, and our content is constantly updated to reflect the latest industry trends. Plus, our community of learners provides a supportive environment for your crypto journey.
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